Collection & Delivery - Automotive Repair Centre

We are seeking friendly and motivated people to join our brand new Hemel Hempstead, Herts team. Working in a state of the art environment and acting as the face of our business, you will be responsible for collecting and delivering our customers vehicles for accident repairs.

Working hours for the standard driving role are: Monday to Friday 8am-5:30pm and alternate Saturdays 8am-12pm.

Benefits:

30 days holiday inc bank holidays
Attractive bonus opportunities
Career progression

.Key responsibilities include:

Collection and delivery of various vehicles up to an including long wheel base vans.
Issuing courtesy vehicles out to customers and showing driving controls
Processing digital paperwork for vehicle collection and replacement vehicle
Communicating with customers around expected arrival times
Working with the transport manager on efficient route planning
Ensuring the courtesy car fleet is well maintained and looked after, including some cleaning pre delivery to customers
Ensuring daily collection and delivery targets are achieved - may involve overtime
Processing payments via software

Previous experience & skills:

You must have previous professional driving experience
Excellent phone etiquette and communication skills
Proficient in data entry and computer skills, using a tablet is essential
Empathetic towards differing customers needs
Ability to work independently and as part of a team

Nova is an award winning Bodyshop Group which, launched in February 2024 with 4 sites in the South East. We have trusted relationships across all major UK insurance work providers and a reputation for looking after our people and our customers.

If you are a self-motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you to join the newest bodyshop group in the UK.

Job Type: Full-time

Pay: From £29,750.00 per year

Benefits:

Company pension
On-site parking

Application question(s):

Do you have your own vehicle to travel to work?

Education:

GCSE or equivalent (preferred)

Experience:

Driving: 5 years (required)

Licence/Certification:

Manual & Auto UK Driving Licence (preferred)

Work Location: In person

Nova Automotive Group

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