Job Introduction
We currently have new opportunities available for Tram Driver-Conductors to join our team at Supertram. We are looking for people focused, safety-conscious individuals, who will take pride in providing an outstanding service for our customers. As a Tram Driver-Conductor, in an exciting dual role, you will be the face of Sheffield’s iconic tram network whilst driving our route and providing ticketing information to passengers.
Working patterns:
Supertram operates 7 days a week between 5am and 1am, so our teams work shifts based around these times. Access to your own transport is advantageous as some of our shifts start or finish at times when public transport often isn't running.
What you’ll do:
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Whilst driving, you’ll drive trams along a set route, picking up and dropping off passengers at tram stops in a safe manner
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Whilst conducting, Welcome passengers and carry out revenue protection duties including the issuing and checking of tickets and passes and provide customer service, revenue protection and crowd control at major events in the city
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Ensuring delivery of a safe tram service
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Assist with operational incidents as required
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Deliver Customer Care including service updates, addressing queries, providing information, and offering help and assistance when required. Queries could include a wide range of topics, e.g. fares, timetable information, local knowledge and more
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Provide excellent customer support, ensuring a safe and friendly journey for all
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Assist drivers and colleagues in supporting and responding to incidents as they arise, communicating with our Operation Control Centre
What you need:
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Excellent concentration skills
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Able to communicate calmly, clearly and effectively
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Strong ability to retain information and follow instructions
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Able to remain calm under pressure
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Ability to deliver excellent customer service, maintain professionalism and carry out accurate cash handling
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Willingness to help and learn
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Enthusiastic and passionate
To be eligible to apply for this role, you will need to be at least 18 years old and have held a full UK Driving Licence for at least 24 months and have no more than 3 penalty points.
